Digital Workspace Support Services

Digital Workspace Support Services

Ensuring the success of your digital workspace.

We offer a range of services that help you better understand your workforce, increasing productivity, reducing downtime and letting you focus on projects that truly make a difference.

End user service desk

We work alongside you to fully uncover the challenges that come from an increasingly mobile workforce. Our combination of outsourced service desks, and onsite placements, mean we’re able to offer scalable, tailored solutions to increase efficiency and improve the end-user experience.

Hardware support

By taking the time to fully understand your challenges, we’re able to design the right solution to ensure your workspace devices are covered. This is delivered with a range of on and offsite breakfix, logistics and warranty services, ensuring nobody is left unable to work for extended periods of time.

Supporting distributed workforces

Supporting an increasingly mobile and geographically distributed workforce is a challenge, which is why our localised engineers are on hand. This allows us to provide a 4-hour onsite response, placing someone quickly within your organisation to be guided by remote expert knowledge or to resolve any general day-to-day IT issues your people have.

“Our customer satisfaction score in our support and managed services has increased by 10% in the past 3 years. This is IT support, the Softcat way”